Frequently Asked Questions

Everything you need to know before you arrive. Can't find your answer? Message us on WhatsApp — we reply fast.

• Are there stairs, or is there a lift?

  The suites are on the first and second floors and are reached by stairs — there is no lift, and no ground-floor suite. If stairs are difficult for you, please contact us before you book.

• Can I store my luggage before check-in or after check-out?

  Yes. There's no reception, but you can store your luggage safely with us both before check-in and after check-out — just message us on WhatsApp or by email to arrange it.

• Is there a minimum stay?

  No — the minimum is one night, at any time of year, including weekends and the Christmas-market period.

• What are the check-in and check-out times?

  Check-in is from 15:00 and check-out is by 11:00, the same for all four suites. Check-in is self-service by code, so you can arrive at any hour.

• Where can I park?

  The easiest option is Interparking 't Zand, a covered car park about a 10-minute walk away. Street parking nearby is limited to 4 hours in the daytime and is expensive, but free from 20:00 to 08:00. The train station is only about 5 minutes away, too, if you'd rather not drive.

• Do the suites have air conditioning?

  No — the suites don't have air conditioning, but each has a floor fan and a ceiling fan.

• Can I arrive late?

  Yes — with self check-in by code, late arrivals are always possible. There is no arrival cutoff.

• Is it cheaper to book direct?

  Yes — booking direct on our site gives you 5% off the best online rate, backed by our best-price guarantee. That's the perk: the lowest price, no games.

Ready to book or have questions? We're here for you.